Tag: Apple

[Apple, AT&T, and Dotster] Why You ARE your Customer Service Business

Tim Weyland worked in the culture change world when we were colleagues at McKesson. It was good work, hard work, and a  tough challenge to move an organization from an efficiency and hierarchy mindset to a customer focused and effectiveness mentality. Recent experiences with Apple, AT&T and web services company Dotster are examples of the […]

Read More