Kobe and the All Stars: When the Tail Wags the Dog

I Want a Dog
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There are a number of reasons to avoid the temptation of a people management approach like “Tograding” – where its often simplistic application is to divide the world of your employees into “A,” “B,” and “C” players – and where the 65% of employees who are “C” players are released and managed out. (Fault me but when someone says an approach is “the silver bullet” I cringe.Read the rest

[Life Back West] September 2009 – “Back to School”

There are random events, and there are events that are chock full of patterns: the trick is knowing one set of events from the other, and in figuring out what, if anything, any patterns mean.

Something as simple as a run chart stuck up on your bulletin board wall helps you plot experience, whether it be the number of times your seven year old wakes-up at nights (less common lately – thank goodness) or the number of times things a client calls with one “last” change.Read the rest