It has become the dreaded phrase you don’t want to hear; “I’ll follow-up and get back to you”
Why? Because when you hear that phrase you know that 90% of the people you deal with won’t get back to you.
I’ve stopped chuckling when I get the email from someone with whom I’m scheduled to meet (“Are we still on to meet at 2 PM tomorrow”) because I realize we live in a world where people, rather than do as they say they’re going to do, do as they say they won’t.… Read the rest