The Quality Paradox: The Problem with Firefighters

Everyone admires firefighters.

Whether saving a cat from a high tree, or risking (and sometimes losing) lives battling a forest fire, firefighters universally evoke respect.

The same is true inside the business and organizational world; everybody applauds and cheers for the person or team who comes in to save the day, prevent the business for slipping into disaster or at least preserve what’s left of it, or prevent that favorite customer from leaving.… Read the rest

Women (and Others) at the Top: the “One-Up / One-Down” Paradox

Image via CrunchBase

Facebook’s COO Sheryl Sandberg (pictured) does a terrific brief talk at TEDwomen “Why Few Women at the Top” – worth everyone viewing and everybody – not just women – taking note.

It is like my good (female) friend at a leading global investment bank who asked me to help her network with other senior women in financial services in San Francisco when I managed recruiting for Barclays Global Investors (at the time the world’s largest money manager – it’s now owned by BlackRock).… Read the rest

Your Goal? Good Stories About Tough Times

Wendy Mogel, author of New York Times bestseller The Blessing of a Skinned Knee: Using Jewish Teachings to Raise Self-Reliant Children was in the City this week. I caught her presentation at the Hamlin School along with a bevy of parents from various independent schools.

Mogel has great on-stage presence and funny charm, fitting for someone whose father published the National Lampoon.… Read the rest

The Myth of Talent & Achievement Takes Another Blow: San Francisco Giants Win World Series

The myth that talent leads to achievement took another hit to credibility this week. The San Francisco Giants –  a crew of “misfits and outcasts” –  brought the ultimate symbol of North American professional baseball achievement and winning in the form of a World Series pennant back to the City by the Bay.

Talent, it turns out again, is overrated.… Read the rest

What’s Your Teachable Moment?

As an executive and team coach – or a CEO –  you are can always use teachable moments. They are the  times when you can draw a straight line between some moment of reality that’s staring you in the face in the here-and-now and a concept or principle you’ve been trying to teach.

Teachable moments come at any time, though they seldom have a predictable schedule.… Read the rest