How to Be A (Good) CEO: Reed Hastings Whiffs A (Rare) Point

Netflix CEO Reed Hastings is easy to admire.

The video content distribution company he founded stared bigger companies – Blockbuster, WalMart come to mind – in the eye and outperformed them when the business was a DVD market. As technology evolved away from DVD distribution to streaming video Hastings has astutely guided NetFlix through that transformation into another market leading position.… Read the rest

Different Rules for Different Employees? Expect Different Behaviors

In the land (perhaps) of no surprises, it turns out the International Monetary Fund (IMF) has one set of ethics guidelines for rank and file and a different set for the 24 executive directors who oversee the organization. As in the rules for the rank and file don’t apply to the senior execs.

If the IMF moniker doesn’t ring bells, last week IMF head Dominique Strauss-Kahn was arrested for alleged rape of a hotel maid.… Read the rest

The Return of the Regular Gal and Guy?

With ample help from the media, we are obsessed with the rockstar somethings – whether it be a CEO of a company, the new head at your kid’s school, or the coach of your favorite men’s National Basketball League team.

Good is not good enough; great is the order of the day. And in the hoax that is an assessment and selection myth like “topgrading and “A” players,” it means the person has to have gone to the right school, have the right degree, have the right look (preferably taller, thinner than heavier, and whiter or at least lighter) and run in the right circles.… Read the rest

Sorry? Say So Effectively!

Last Friday the 13th (somehow fitting) was “sorry” day at  Back West’s world headquarters; three occasions that someone said to me “I’m sorry.”

How effectively those apologies were tells you the things that make a sorry work, and how saying you’re sorry can also make the situation even worse.

Here’s the three:

  • Stephanie Smith, the person who cuts my hair was a no-show (as in the lights were off, the door locked, and no one in her shop) for my appointment late Thursday afternoon.
Read the rest

Fix the Pinch and You (Too) Can Avoid the Crunch

I’m guilty.

In the land of do as I say and do as I do, I’m buckling on the latter and hoping you do the former.

It happens.

Despite best intentions to behave true to my own advice I slipped into behaviors that others rely on me to avoid modeling. It happens. Welcome to being human.

I have a conflict with someone on a board on which we both sit and rather than address it early, it’s gone from a minor annoyance to major avoidance.… Read the rest