Yale professor and statistician Ed Tufte has crisply detailed the unfortunate trail of missed information that led to the death of astronauts and the failure of the Challenger spacecraft mission. In brief the issue was not that NASA lacked the relevant information to make a correct decision: they had the information – they just didn’t understand it.
My coaching work with start-up and leadership teams shares a similarity with Tufte’s work with the Challenger episode: how do you surface the most important information and act on it?… Read the rest