Tag: Wall Street Journal

Where is Jonah Lehrer?

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It happens: we screw up. With any luck we own up to any mistakes and move on. Life continues, the metaphorical business version of an invisible scarlet letter and all. Jonah Lehrer, whose gifts as a writer (best sellers such as Proust was a Neuroscientist,  How We Decide, and Imagine as well as writing for Wired and The […]

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Hooray for Candor!

Image representing Carol Bartz as depicted in ...

There are some advantages to being at the organizational top. People below you on the business pyramid are unfailing polite, things sometimes happen on a suggestion and not a request, furniture is nicer and pay is usually greater. Tones are hushed, the carpet is deeper, and pleasantries are often the order not just of the […]

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Are You Putting Foxes in Your Chicken Coop?

Chicken in public market, Mazatlan, Sinaloa, M...

Recusal – one of my favorite 50¢ words – is the act of a judge (or anyone else) removing themselves from a process as a participant because of a conflict of interest. While there’s no bright line, there is still a line; step over it and you’re conflicted, stay on the “right” side and you’re […]

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Tips for Execs: A Drive By is Not a Check-In

Traylor and me

I’m having lunch and a close-out conversation with an exec coaching client in Silicon Valley today. She has made obtained great results with small changes; her boss thinks she’s doing great and frankly so do I. And she’s got a lesson or two that you can use. One of the things she’s done is slowed […]

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Tips for CEOs, Boards and Company Builders: 7 Succession Mistakes to Avoid

Steve Jobs at the WWDC 07

The trickle down process is in high gear. Steve Jobs takes a second medical leave and everywhere business people are scurrying around to do or dust off CEO succession plans. The fact of the matter is most people avoid contingency planning (Tornado? What tornado?) like Republicans and Democrats avoid candid, authentic dialogue about taxing and spending realities. […]

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Patches vs. Cures: Delta Airlines Charm School Initiative

New interior on Delta Air Lines' Boeing 737-80...

Delta Airlines is sending its 11,000 customer service and gate agents to charm school. The Wall Street Journal reported that the airline is attempting to improve their bottom rung ranking amongst major carriers in customer service. On its face, the training sounds good. According to the Journal it includes the following: “In its training program, […]

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Navigating Office Politics: When Real is Fake

“War is hell” said William T. Sherman – and most likely right before he burned down Atlanta (image right) on his famous “march to the sea” during the United States Civil War. Office politics are a close second, particularly in the types of workplaces that either tacitly permit them or promote them. In those atmospheres […]

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