Glenn Murphy resigned his CEO role with Gap, Inc. effective February 1, 2015. While I don’t know Murphy, I do know one thing about his 8-year stint at the Gap: Murphy left “fingerprints.” Murphy was brought at a time when Gap was generally described as “adrift” and “without focus.” While financial results were mixed during his […]Read More
Optics – whatever they might be – count. A lot. Just ask Big Bird. Presidential hopeful Mitt Romney announced that he’d stop funding PBS – effectively sacking Big Bird and the Sesame Street crew that generations of kids and their parents have grown to love – as one of the first steps to lower the […]Read More
There is trouble in recruiter-land. Talk to any in-house recruiter and they know it. Talk to any job candidate and they suspect it. Heck, as someone who has run small, medium, and large size talent acquisition operations I even know it. You probably do too. So what’s going on? Back in the pre-online application days, […]Read More
There was a minor kerfluffle with an organization with which I'm associated; a blog stalker noticed that a post I wrote quoted somebody from the organization by name (accurately, and within context, btw) and took exception.
Like the swimmer who admires the beauty in the whites of a sharks' teeth before realizing they are about to be eaten, there are far bigger issues for anyone to worry about than someone quoting somebody else accurately on a blog.
Privacy, as we've known it, is gone. Gone at work, and it's gone in your personal life.
The genie has been out of the bottle for 5+ years, and there is little suggest anyone has the ability to entice it back in, and seal it back up.
Here's the other shoe to drop. It's not the accurate, in-context quote on a professional blog to worry about. It's the audio tape or video showing behaviors that you'd prefer to never be heard or seen that is sprung via Twitter and YouTube to tens of thousands of people that should concern you.
Technology has once again gotten ahead of explicit norms and most laws. Fed by YouTube, simple blogging sites like Tumblr or Posterous, and social media such as Facebook, Twitter or Google+, everyone is a potential journalist, publisher and news distributor all wrapped in one. The town gossip has been replaced by viral media.
While the social sites make it easy, the hardware technology makes it simple. Pure Digital's Flip camera was a trendsetter as a non-intrusive recording tool (small, easy to use, great sound and audio, easy to upload to the Web), and as noted almost 3 years ago (The Pure Digital Manifesto: WAIT! Have You Seen THIS on Video?), most anything you say or do may be recorded, uploaded, and broadcast to tens of thousands before you can say "invasion of privacy."
Smartphones today like the iPhone make record and upload an instantaneous process; see it, record it, share it.
There are state-by-state laws regarding recording telephone conversation; there is a veritable mixed bag of regulations regarding video or sound recordings of public figures that generally revolve around the reasonable expectation of privacy.
As any number of political figures (politicians, CEOs, teachers union presidents, etc.) can attest, if you're in public you're likely to get video or audio recorded. Alex Baldwin's recent removal (talking about kerfluffles) from an American Airlines flight was videotaped with another passenger's smartphone; the combination of the video tape, his Twitter responses, and American Airlines Web-posted response was a snapshot of the very social way media is now broadcast and consumed.
Barry Salzberg, the CEO for Deloitte & Touche USA, notes in Trusting a CEO in the Twitter Age,
"The days are long gone when organizations could control the message internally or build a wall between themselves and the outside world. Today what's inside is soon outside, posted on blogs and message boards—or simply Twittered during meetings. Messages get distorted: Rumors take on the status of truth and digital hearsay is quickly seen as fact. Never is the truth more at risk than during tough times, with layoffs in the headlines and uppermost on employees' minds. At such times leaders need to redouble their efforts to tell employees the truth, balancing candor with compassion and hope with honesty."
The issue may not be so much whether a law was broken or not (heck, who do you know who drives 65 miles per hour in a 65 mile per hour zone?) but that the potential exposure from having things shared that you prefer not to be shared. Just ask GOP Presidential Candidate Ron Paul about the power of recorded video.
Here are four suggestions from the Pure Digital Manifesto that bear repeating:
- Mean what you say (and be comfortable if what you say was the headline of a newspaper)
- Communicate what you mean, (organizational tip: and do so iteratively and endlessly)
- Do what you say you’re going to do
- Fess up early and candidly when you mess up
If people do those four things, then the types of issues that spring up from the shift in privacy norms and technology will have significantly less adverse impact. People should think before they speak, and part of that thinking should be whether or not they want anyone else to know what they've said or what they've done - including the fact that blog stalkers are there to report out there concerns just like everyone else.
As Nick Bilton recently wrote - referring to our very digital lives in the Facebook era - in the New York Times, "privacy is on its deathbed."
Life Back West is an occasional set of writings focused on ways people, teams and organizations can be both more effective (doing the right thing) and more efficient (doing the right thing well). More about executive, career and team / leadership coaching services can be found at the “About J. Mike Smith and Back West, Inc.” sidebar or the “Hire Me” tab above. You can also read an online interview with me at WhoHub, as well as participate in my learning community courtesy of KnowledgeCrush.
There was a minor kerfluffle with an organization with which I’m associated; a blog stalker noticed that a post I wrote quoted somebody from the organization by name (accurately, and within context, btw) and took exception. Like the swimmer who admires the beauty in the whites of a sharks’ teeth before realizing they are about to be […]Read More
You can lack efficiency and effectiveness in how you communicate. Or you can have both. Here’s how. As background, it always helps to be clear about what you’re trying to communicate. Simply pass on information, or engage in a discussion and check for understanding? Ask for feedback, or do a data dump and run? Great […]Read More
Journalist (and Twitter friend) Kara Swisher noted regarding the Carol Bartz debacle that “there really is no good time to fire someone.” I think Kara’s work is great, and I’d suggest otherwise. There are good times to fire people. Lord knows that as someone who worked as a corporate HR exec during the height of […]Read More
Caveat Emptor – something Stephen Colbert translates as tuff tittie – should be the motto for any buyer. Looks like it should be the same for any job hunter using social media to find their next gig. While many a job hunter has seen the Craiglist Scam Alert (“affiliate scammers are posting bogus ads promising (nonexistent!) employment, […]Read More
It’s not about having the $500,000 credit line at Tiffany’s, or having your $43 million divorce news splashed across the tabloids. And it’s certainly not about the CEO of the year being busted in a child prostitution sting. But what do you do – as I coached a startup CEO yesterday – when something personal […]Read More
The San Francisco Business Times announced its Best Places to Work in the Bay Area for 2011. This year’s ranking brought nominations from 301 companies representing employees in 12 counties around the greater Bay Area. The eighth annual Best Places to Work awards recognized the top employers in five categories based on company size. Are the “Best […]Read More
My colleague John Rehm – fresh from a tour of duty in Asia with IDEO leading innovation projects – flagged a post at HBR.com by Campbell Soup Company CEO and President Doug Conant titled Five Steps to Building Your Network. If you’ve read Conant’s book with Nette Norgaard, Touchpoints: Creating Powerful Leadership Connections in the […]Read More