“Feedback,” according to leadership guru Ken Blanchard, “is the breakfast of champions.” If that’s the case, judging by a recent survey published by the Wall Street Journal, managers are either starving or eating sugar coated Ding-Dongs at breakfast.
Great feedback involves a receptive mind wanting feedback, and people with the ability to describe behaviors, impact, and qualitative value (e.g. not-so-effective, very effective, lousy).… Read the rest