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In the old days – circa 1980 or so – companies depended on managing their operations by policies and procedures. Senior managers would issue an updated process and procedure, and people would follow the new marching orders. It seemed to work well – except when times changed and it didn’t.
Swiss banking giant UBS (Union Bank of Switzerland), in a back-to-the future-moment, has just issued an extensive set of dress guidelines for its client-facing employees (“wear flesh colored underwear“) that makes it feel like the 1980’s all over. … Read the rest