Everyone admires firefighters.
Whether saving a cat from a high tree, or risking (and sometimes losing) lives battling a forest fire, firefighters universally evoke respect.
The same is true inside the business and organizational world; everybody applauds and cheers for the person or team who comes in to save the day, prevent the business for slipping into disaster or at least preserve what’s left of it, or prevent that favorite customer from leaving.… Read the rest